Claim settlement time depends on complete submission of Claim documents as required by the company. At Bharti Axa Life Insurance, we endeavor to settle a claim in 7 working days from the date of receipt of the last pending document. However, in case we need to investigate the matter, the time required for settling the claim would be extended.

As a Claimant you need to submit all documents as required by the Company complete and attested. The Claimant needs to co-operate with the Company in processing/investigating the claim.

If you have opted for Critical Illness Rider at the inception of the Policy and if you have contracted any of the Critical Illnesses specified in the Rider Policy Bond, you can claim for Critical Illness Rider., Claim shall however be subject to provisions in the Rider Policy Bond.

In case of contraction of Critical Illness as specified in the Rider Policy Bond and subject to the provisions contained in the Rider Policy Bond, a fixed Sum Assured as specified in the Policy Specifications shall be payable. This is irrespective of the treatment cost

All duly completed Claim forms and documents can be submitted to the nearest Bharti AXA Life Insurance Company Limited branch office. For details kindly refer List of Branches

In case the Policyholder and Life Insured are different persons, the Claim monies would be paid to the Policyholder. In case the Policyholder and Life Insured is a same person, the claim monies will be paid to the nominee/appointee (in case of a minor nominee) as specified by the Policyholder in the proposal form for Insurance or as communicated by the Policyholder from time-to-time.

You can know the status of the Claim by calling our Customer Helpline at Toll Free 1800 – 102 – 4444 or writing to us at service@bharti-axalife.com