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For any service request regarding your Bharti AXA Life Insurance policy or information on any of our products and services please write into service@bharti-axalife.com. If you have encountered a problem or wish to escalate a service issue please write into
complaints.unit@bharti-axalife.com. Alternatively you could fax your message to 022-40306347 or write to us at the address mentioned in our contact details.

  • What is the procedure to have a duplicate policy issued in case the original has been misplaced?

    For Issuance of a Duplicate Policy Bond, the policyholder is required to inform the company in writing and request for a duplicate policy bond, along with the following requirements:

    • Indemnity bond on stamp paper of adequate value
    • Stamp charges @ 20 paise per Rs.1000 sum assured
  • What do we mean by Assignment of an Insurance policy?

    Assignment of a life insurance policy means the act of transferring the rights of property in the policy from one person to another. The person who transfers his right is called the “assignor” and the person to whom the right is transferred is called the “assignee”

    There are two types of assignments:

    • Conditional Assignment whereby on the happening of a specified event which does not depend on the will of the assignor, the assignment will be suspended or revoked wholly or in part.
    • Absolute Assignment whereby all the rights, title and interest which the assignor has in the policy passes on to the assignee without reversion to the assignor or his estate in any event.
  • How can I avail the facility to assign a policy?

    Assignment to immediate family member:

    • Assignment request form duly signed by the policyholder
    • Original policy document
    • If duplicate policy bond has been previously issued, then same should be collected

    Assignment to third party relationship other than bank/financial institution

    • Assignment request form duly signed by the policyholder
    • Original policy document
    • Identity proof of the assignee
    • Address proof of the assignee
    • Proof of insurable interest (relationship to be established)
    • If duplicate policy bond has been previously issued, then same should be collected

    Assignment to bank/financial institution

    • Assignment request form duly signed by the policyholder
    • Original policy document
    • Proof of insurable interest
    • If duplicate policy bond has been previously issued, then same should be collected
  • What do you mean by switch of funds?

    Fund Switch is a facility available only in Unit Linked policies allowing the Policyholder to change the investment pattern by moving from one Investment Fund/s to another among the Investment Funds offered under the underlying product of the Company.

  • How can I avail the facility of switching between funds?

    The policy holder can avail this facility by sending a Switch of funds request form duly signed by him/her.

    Note:

    • A fixed number of switches are free per policy year. For details on switch, please refer to Policy Bond.
    • A charge of Rs 100/- will be levied on any additional switch. This charge is subject to change but shall not exceed Rs.300/-.
    • Switch of funds will be effected at a Unit Price declared on the date the Switch application is received and accepted by the Company before 3.00 p.m. and on the next day's Unit Price declared if the application is received and accepted at the Company after 3.00 p.m.


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