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Grievance Redressal

  • Step 1

    Inform us about your grievance

    In case you have any grievance, you may approach our Grievance Redressal Cell at any of the below-mentioned helplines:
    • Lodge your complaint online here
    • Email us at complaints.unit@bhartiaxa.com
    • Write to us at:

      Registered office -

      Bharti AXA Life Insurance Company Limited
      Unit No. 1904, 19th Floor, Prainee Crescenzo,
      'G' Block, BandraKurla Complex,
      BKC Road, Near MCA Club, Bandra East,
      Mumbai-400051.

      Grievance Redressal Cell -

      Bharti AXA Life Insurance Company Limited
      Spectrum Towers, 3rd Floor,
      Malad link road, Malad (west),
      Mumbai–400064.

    • Visit our nearest branch and meet our Grievance Officer who will assist you to redress your grievance/ lodge your complaint.
  • Step 2

    Tell us if you are not satisfied

    In case you are not satisfied with the decision provided or if you have not received any response post completion of 14 days, you may write to Sushma Mastakar (Head – Complaints Management) for resolution at the above mentioned address or email at: mastakar.sushma@bhartiaxa.com

  • Step 3

    In case you are not satisfied with the decision of the Company, you may approach the Insurance Ombudsman. Click here for the contact details of the Insurance Ombudsman Offices.

Data Privacy Complaints

Grievance Officer Contact

In case you have any grievance related to processing of your sensitive personal information, you may contact our Grievance Officer at the following address:

Data Privacy OfficerBharti AXA Life Insurance Company Ltd.
Unit No. 1904, 19th Floor, Parinee Crescenzo, 'G' Block,
Bandra Kurla Complex, BKC Road, Near MCA Club, Bandra East,
Mumbai -400051, Maharashtra

Complaint Form