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All about claims

How can I intimate a claim to the Company?

To know the various ways of intimating the Company about a claim, please Click here to know about claims

What documents do I require to file a Claim?

To know the documents required to file a Claim.

Where should I submit all my claim documents?

All duly completed claim forms and documents can be submitted to the nearest Bharti AXA Life Insurance Company Limited branch office or couriered directly to the Head Office. For details kindly refer List of Branches

How much time does it take to settle a claim?

Claim settlement time depends on complete submission of claim documents as required by the Company. At Bharti AXA Life Insurance, we endeavour to settle a claim in 5 working days from the date of receipt of last pending document. However, in case we need to investigate the matter, the time required for settling the claim would be extended.

Milestones IRDA Timelines We aim to achieve in
Raising Requirements 15 days 5 days
Non Early claims 30 days 5 days*
Early claims 180 days 90 days
*From receipt of all required documents

How will I know the status of my claim?

You can know the status of your Claim by calling our Dedicated Claims Handler on the number provided in our claims communications or Customer Helpline at Toll Free 1800 – 102 – 4444 or write us at claims@bharti-axalife.com.

To whom would the claim monies be paid?

In case the Policyholder and Life Insured are different persons, the Claim monies would be paid to the Policyholder. In case the Policyholder and Life Insured is a same person, the claim monies will be paid to the nominee/ appointee (in case of a minor nominee) as specified by the Policyholder in the proposal form for Insurance or as communicated by the Policyholder from time to time.

When can a claim be rejected?

Any information related to the Life Insured which has influence on the underwriter's decision is not disclosed in the proposal form, it is termed as "non disclosure". Similarly providing incorrect information while answering questions in the proposal form is termed as "mis-statement". When such non disclosure or mis-statement of material fact is observed, the claim may be rejected.