We ensure that when you seek guidance during testing times, our representative will stand by your side and assist you to get your claim settled.

Our Claims Service
for you

  • Dedicated claim handler will assist you throughout the claim process.

    Starting from intimation till the claim decision, your dedicated claim handler will explain the entire process, inform you about the documents required, will assist you while you fill the form and will also resolve your queries. If need be, he will visit you and update you at each milestone.

  • Fund release* in 48 hours guaranteed to provide instant financial support.

    The Death Benefit under a Unit Linked plan contains a Fund Value, which will be released within 48 hours of the intimation. We also promise an additional pay-out of 1% of fund value for delay of every working day.

    The remaining component of the death benefit is processed as per the policy terms

  • Quick processing to make it convenient for you.

    Our processing timelines are much faster than IRDA. IRDA takes 15 days for raising requirements, while we aim to complete it in 5; IRDA takes 30 days for non-early claims, while we aim to complete it in 5*; IRDA takes 180 days for early claims, while we aim to complete it in 90 days.

    *From receipt of all required documents.

  • Family care benefits to protect your family.

    A unique proposition by way of which, a part of the life insurance benefit i.e. Rs 100,000 is paid as a lump sum to the nominee in case of death of the life insured, within 48 hours** of submission of all relevant claim documents.



1. Claims intimation

Inform us in 5 easy ways

Walk in to your nearest Bharti AXA Life Branch

Call us toll-free on 1800-102-4444*

Email us at:*

Have us call you*

Register online

*Claims intimated through these modes will be considered as verbal intimation. Claim will be formally registered only when written intimation is received.

2. Claims processing

Document submission and verification

Visit us to submit your documents or submit your documents online

  • We will inform if additional documents are required

  • Receive regular updates through letters, SMS and emails

  • For all eligible ULIP contracts, Fund Value accrued under the policy is paid to the nominee within 48 Hours from receipt of claim intimation

3. Claims decision

Target to process claims in 5 working days

However, if the claim requires an investigation, the Regulator gives the insurer up to 6 months to make a claim decision.


INR 41,57,83,739.3 paid in claims from January ‘15 to September ’15 with our dedicated claim handlers.


Customer Testimonial

Professional follow-up on renewals. Efficient pick-up service. Good work! Keep it up 'Merit Plus'!
- Amrita Dhar