Grievance Redressal

Step 1

Inform us about your grievance
In case you have any grievance, you may approach our Grievance Redressal Cell at any of the below-mentioned helplines:

  • Lodge your complaint online here
  • Call us at our toll free no. 1800 102 4444
  • Email us at complaints.unit@bharti-axalife.com
  • Write to us at:
  • Registered office - Grievance Redressal Cell -
    Bharti AXA Life Insurance Company Limited Bharti AXA Life Insurance Company Limited
    Unit No. 1904, 19th Floor, Parinee Crescenzo, Spectrum Towers, 3rd Floor,
    'G' Block, Bandra Kurla Complex, Malad link road, Malad (west),
    BKC Road, Near MCA Club, Bandra East, Mumbai–400064.
    Mumbai-400051.
  • Visit our nearest branch and meet our Grievance Officer who will assist you to redress your grievance/ lodge your complaint.
  • You may call our Grievance Redressal Officer on 1800 102 4444 to register your grievance.
Step 2

Tell us if you are not satisfied
In case you are not satisfied with the decision provided or if you have not received any response post completion of 14 days, you may write to Head - Customer Service for resolution at the above mentioned address or email at: head.customerservice@bharti-axalife.com

In case of any further concerns, please inform us within 8 weeks of receipt of resolution, post which your complaint would be deemed to be resolved to your satisfaction.

Step 3

In case you are not satisfied with the decision of the Company, you may approach the Insurance Ombudsman.
Click here for the contact details of the Insurance Ombudsman Offices.

Data Privacy Complaints

Grievance Officer Contact

In case you have any grievance related to processing of your sensitive personal information, you may contact our Grievance Officer at the following address:

Data Privacy Officer
Bharti AXA Life Insurance Company Ltd.
Unit No. 1904, 19th Floor, Parinee Crescenzo, 'G' Block,
Bandra Kurla Complex, BKC Road, Near MCA Club, Bandra East,
Mumbai -400051, Maharashtra

Complaint Form

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